In the SAP BI PRD system, a process chain is in schedule which runs daily at 2 AM & 2 PM. Since the BI PRD server is brought down for a day, we have unscheduled all the process chains & after the server is up we have put back the process chains to schedule. Last sunday, the server was up by 8 PM, so one of my colleague have put back all the process chain to schedule by 10 PM. The next day morning by 9 AM, we got an email from our client asking us to check if this particular process chain which runs at 2 AM has been triggered for the day or not. When we went and checked the chain in Log view, it did not run at 2 AM for that day but the chain was in schedule. Now, the client is questioning us on how the chain would not have run at 2 AM if it has been put back to schedule at 10 PM the previous night.
There are 2 possibiliities for this, my colleague should have missed to put the chain back to schedule. Client would have noticed this in the morning and they would have put it back to schedule and could have hidden it from us.
The second possibiliity is, though we have put the process chain in schedule, it did not run next morning as per schedule.
I doubt that first possibility could have happened, but we cannot go and ask the client blindly that if they have put the process chain to schedule.
So, I need to know if there is any place in BI where we can check the time when the process chain has been put back to schedule and who has put it back.
Else, if the second possibility is possible, please let me know how do i justify this to my client.