Problem after upgrade to BI4 SP4

[Former Member]

Hi all

I am having issues in InfoView following upgrade to SP4 from SP2/FP12

Selecting the documents tab results in a blanks screen but flagged as errors on the page.

There are multiple errors reported.
The first being
on line 296
'UniversalRepositoryExplorerFactory' is null or not an object
infoviewListing.faces

There are then many instances of
'ure' is null or not an object
infoviewListing.faces
(but I assume this is a direct result of the first error)

From the page source code line 296 shows.......

var ure = BusinessObjects.explorer.client.UniversalRepositoryExplorerFactory.createUniversalRepositoryExplorer('ListingURE');


Any help on this would be greatly appreciated!
Cheers, Sandi

[Former Member]

Hi Sandi,

Can you try uninstalling and re-installing TOMCAT?  Once you complete that then run the webdeploy again.  Please make sure you have your custom config files saved and the server.xml file is accurate with the correct 8080 tomcat port.

Just some thoughts.

Teresa

[Former Member]

Hi Teresa

I will give that a go and see if it resolves the issue - many thanks.

Due to the issues, we have actually decided to go for a clean install of BI4 SP4 on another server and I am in the process of migrating the content which has had it's own set of little problems

However I will still be trying the tomcat reinstall - even if just out of interest and a note for the future.

many thanks once again.

Cheers,

Sandi

[Former Member]

One more note:  If you want to try one more option before re-installing Tomcat, try to do the following

1.  Stop Tomcat Service

2.  Navigate to [Install Drive:]\Program Files (x86)\SAP BusinessObjects\Tomcat6\work\Catalina

3.  Delete the "localhost" file directory

4.  Restart Tomcat service.

5.  This sounds completely strange, but you should ultimately WAIT 15 minutes before validating that the Infoview/BILaunchpad acknowledges the config properities/locahost settings from the webapp server live.

I dont see any issues in trying this first if you havent already.

Hope this helps!

Teresa

Patch Level 4 for SP4 is out, so this might be something you want to install in regards to your new efforts. Message was edited by: Teresa Wilson