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Change Request Status : Being Implemented -> ????

Vivek_Hegde
Active Contributor
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Hello All,

I have a scenario where in I am unable to change the status of CR from Being Implemeted to Implemented. I have copied the standard SMCR to ZMCR correctly and everything is OK. But I am surprised to see that my CR has no further status available further being Implemented. Any hints?

All the urgent corrections/nomal corrections associated with this CR are complemeted/closed. we are @ SP03

Regards

Vivek

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hi Vivek,

we had such issue, please check what is the project and maintenance cycle phases.

check q no 9 , we set the correct phase value by using the report TMWFLOW/PHCNTRL_DB_UTILITY, please check.

If this is not your case, share the logs, if you get any.

Thanks

Jansi

Answers (2)

Answers (2)

Former Member
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Hi Vivek,

Have you checked whether you have edited the start condition of Action 'Completed' (If you have copied to Custom Actions)?

Regards,

Rajesh.

Vivek_Hegde
Active Contributor
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?

Former Member
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Hi Vivek

Go to SPRO->Capabilities->Change Management->Standard Configuration->Change Request Management Framework->Define Status Attributes

1 Choose e.g. SMHF ( or ZMHF if you coppied this also )

2 Double click on "Specify Status Attributes" left-side

3 Choose E0008 - Completed

4 Here double click on "Specify Status Setting for Predecessor Documents"

5 Here you will see Trans.Type, StatProfile and UserStat: SMCR - SMCRHEAD - E0005.

6 You will need add New Entries with your ZMCR tcode e.g. ZMCR    ZMCRHEAD    E0005

Your Urgent/Normal corrections need to know your new type tcode ZMCR

Feel free to ask

Regards Dan

Vivek_Hegde
Active Contributor
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Hi Dan,

I have tried that too, as you see from below screenshot. when I use SMCR transaction type and when the SMHF status reaches Completed, the SMCR willl be automatically updated to "Implemented". This is working fine, the issue starts when I use Z trans types.I have maintained the same settings for ZMHF, when ZMHF reaches "Completed" then ZMCR status should be changed to "Implemented". But unfortunately ZMCR still remains in "Being Implemented" only . Any hints why this is happening?

@ Jansi: My MC settings are working fine, this is the issue with CR not switching the status specifically while using for the Z trans types. Have you also faced any such issues wherein CR status is not changing automatically? Thank you for your inputs.

Thanking you all.

Vivek

Former Member
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Hi Vivek check "Specify Required Status Values for Successor" for ZMCR ZMCRHEAD E0005

Here you need to set wich status of successors allowed for your ZMHF

Btw, new Z schemas and there userstats are added to roles?

Regards Dan

Vivek_Hegde
Active Contributor
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Hi Dan,

I am maintaining the settings you have mentioned currently. In meantime could you pls explain me more on the Z schemas and userstat addition to roles? I think I have not done this yet.

Rgds

Vivek

Former Member
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Hi

When you creating new Z-transactions you also creating Z* status profiles/schemas e.g. ZMCRHEAD/ZMHFHEAD

You need to maintain this in Authorization Object "B_USERSTAT" check this object in charm roles.

Here you need add status profile and

Authorization key - allowed user statuses

Status Profile - z* status profiles.

Regards Dan

Former Member
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You can check this thread also mb helpful

http://scn.sap.com/thread/3204181

Michael Vollmer - sap expert for Charm.

Regards Dan

Vivek_Hegde
Active Contributor
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Hi Dan,

I verified in the system. All the settings are maintained correctly including the user status authorizations.

When I tried to manually change the status using a report in SE38 I got below error. Does this give any hint ?

Thanks,

Vivek

Former Member
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Hi Vivek

Try to check status profile: transaction Control

tcode CRMBS02, choose ZMCRHEAD

then double click on IMPL-Being Implemented

and look if there

If this not help, can you try to create new CR and work with it. Some times some CR's with error cannot be procced normaly for this you can use Transaction analyzer.

In CRM WEB UI -> Service operations -> Transaction Analyzer:

Choose your CR enter in change status manualy.

and also check this thread mb helpful

http://scn.sap.com/thread/1929731

Regards Dan

Vivek_Hegde
Active Contributor
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Hi Dan,

The status profile for ZMCRHEAD is maintained correctly as you see from below screenshot:

As per the link you had given i tried maintaining the sequence for ZMCR and ran the SE38 report and the status of the CR changed ! but my  issue is still open because this sequence is not maintained for SMCR and the workflow is working perfectly fine. My question is if without maintaining the sequence it is working for SMCR then why not for ZMCR?

Rgds,

Vivek

Former Member
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Hi Vivek!

As i said some ZMCR with error cannot be proceed with this SE38 report cause of errors in this case maintaining sequence may help.

From SM 7.1 i never used this report in se38 instead of this im using Transaction Analyzer for changing status of any charm transactions.

About maintaining sequence, same here i didn't use it cause didn't have such problems.

But i think this is because there so many pitfalls that sap never mention in GUIDES or any docu, so mb when you copied TR-type u should do some customizing, not just copy.

Had many issues when copied to Z space and this issues not mentioned in Sap-guides / help.

-----

Vivek do your new CR is working fine now?

Regards Dan

Vivek_Hegde
Active Contributor
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Hi Dan,

Exactly, I have worked with Z tran types extensively in 7.01 version and never encountered an error. But in 7.1 even though my ZMCR is 100% similar to SMCR many scenarios are not working as I was expecting them to be.  In the config guide also only the procedure to copy these "standard" into Z are given. Nowhere they have mentioned about these possible pitfalls.

Finally I have settled down to using SMCR instead of ZMCR since even a new CR which I tried using ZMCR did not work properly. Now I am using only SMCR and scenarios are working correctly.

Thank You all for your inputs and suggestions.

Cheers,

Vivek

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