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Former Member
Sep 07, 2012 at 09:58 AM

How to link email to Business Context in SR

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Hi Al,

I have an issue in IC web client. we are on CRM EHP1. I have assigned Business Context function profile to my Business Role.

i am not able to link the Email in Service request.

I confirmed an account

Created a service request

went to email and send the email to customer through Service request.

when i check the Business context AB in Service request, i don't see the email link.

Please suggest how to get the link in the SR Business context AB.

Thanks,

Cherry