Reg Debit memo request

[Former Member]

Hi all

we are using service order processing in CRM.

1. After successfully completing a service order and changing the status to 'Completed' - a Debit memo request is getting created in ECC.

2. If we select the status of the service order as Released, we are able to create service confirmation, once after completing confirmation, we change the status to Completed, then a debit memo request is getting created in ECC.

Could any tell me why a Debit memo request is raised from Service Order.

Thanks

Anand

[Former Member]

Hi Aravind,

Please check the item category settings for srvp.

if the billing relavnce is external billing. it will try to create debit memo in ECC.

so please put the not relavnt for billing settings.

then always you have to create confirmation and the other process.

in the confirmation it will be copied to different item category which is relvant for external billing.

Thanks,

Sasi

[Former Member]

Hi Anand,

You can create a DMR from both the service order or the confirmation as per your scenario.

Usually, a DMR is triggered from the service order for fixed price scenarios and from confirmation for resource related where you want to bill the actuals.

Setting for either scenario is same and done in billing integration node in SCRM in ECC.

Regards,

Itisha

[Former Member]

Hi Anand

What are the line items you are entring in service order and what are their item categories.

Regards

Naresh

[Former Member]

Hi Naresh,

only Service Item and its item category is SRVP.

Regards,

Anand

[Former Member]

Hi Anand

go to SPRO->CRM->Transactions->Basic setting->define Item categories

Select SRVP

Go to  Assignment of Busines transaction categories->Select  Sales

if your billing relevance is selected  as external billing then it will assume that it is ECC billing and create debot memo in ECC.

Regards

Naresh