SAP Connect not triggers event for ERMS workflow

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Hello Experts,

I want to use the standard scenario where inbound emails trigger a worklfow that creates work items for the Agent inbox in ICö.

I tried a lot of things checking bulsing blocks, sdn, events and workflows tests and so on.

Performed the settings for workflows (Perform Automatic Workflow Customizing (F9) for the runtime environment, transaction CRM_ERMS_WF_CUST (Assign Agent for E-Mail Handling) with Event linkage ERMSSUPRT2MAILRECEIVED and define the ERMS decision TS 00207914 as General Task.

So far my problem is:

Emails arrive in SOIN/ SCOT Inbox overview but the event (mailreceived) is not triggered and so is not the workflow.

When I tested the workflow and the event, it seems to work fine. Only the incoming mail does NOT trigger the event.

What can I check further?

Please awaiting your helpful responses

Thanks a lot and kind regards

Hannes