I want to use the standard scenario where inbound emails trigger a worklfow that creates work items for the Agent inbox in ICö.
I tried a lot of things checking bulsing blocks, sdn, events and workflows tests and so on.
Performed the settings for workflows (Perform Automatic Workflow Customizing (F9) for the runtime environment, transaction CRM_ERMS_WF_CUST (Assign Agent for E-Mail Handling) with Event linkage ERMSSUPRT2MAILRECEIVED and define the ERMS decision TS 00207914 as General Task.
So far my problem is:
Emails arrive in SOIN/ SCOT Inbox overview but the event (mailreceived) is not triggered and so is not the workflow.
When I tested the workflow and the event, it seems to work fine. Only the incoming mail does NOT trigger the event.
What can I check further?
Please awaiting your helpful responses
Thanks a lot and kind regards