on 09-04-2012 6:28 PM
Hi,
I was wondering if someone could help? I'm trying to run the SP04 (51043416_1) on my Crystal Server 2011. The server is a Microsoft 2008R2 64bit server.
I get the message 'Please wait until the installer loads' then I get the following error;
Microsoft Visual C++ Runtime Library
Runtime Error!
Program C:\ location of install files
This application has request the Runtime to terminate it in an usual way.
Please contact the application's support team for more information.
I then checked the application event log to find the following;
Faulting application name: SetupEngine.exe, version: 14.0.4.738, time stamp: 0x4fd6d5b0
Faulting module name: SetupEngine.exe, version: 14.0.4.738, time stamp: 0x4fd6d5b0
Exception code: 0x40000015
Fault offset: 0x00127811
Faulting process id: 0x23ec
Faulting application start time: 0x01cd8ac1b7f9b0d8
Faulting application path: C:\Install Files\Crystal Server Update SP04\51043416_1\CRS_2011_SP4_SERVER_COMP_WIN__64B__\DATA_UNITS\CRSERVER_WIN\setup.engine\SetupEngine.exe
Faulting module path: C:\Install Files\Crystal Server Update SP04\51043416_1\CRS_2011_SP4_SERVER_COMP_WIN__64B__\DATA_UNITS\CRSERVER_WIN\setup.engine\SetupEngine.exe
Report Id: 8bfae050-f6b5-11e1-94de-0050568d003f
Does anyone have any ideas what's going on? I've made sure that I'm running the setup.exe as Administrator.
Any help will be appreciated.
Pamela
Hello Pamela,
Please try the following KB article:
https://service.sap.com/sap/support/notes/1739077
Kind Regards,
Monia.
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Hi Pamela,
Here is a good link that could help:
Kind Regards,
Monia.
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