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Installing Sp04 on Crystal Server 2011

Former Member
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Hi,

I was wondering if someone could help?  I'm trying to run the SP04 (51043416_1) on my Crystal Server 2011.  The server is a Microsoft 2008R2 64bit server.

I get the message 'Please wait until the installer loads' then I get the following error;

Microsoft Visual C++ Runtime Library

Runtime Error!

Program C:\ location of install files

This application has request the Runtime to terminate it in an usual way.

Please contact the application's support team for more information.

I then checked the application event log to find the following;

 

Faulting application name: SetupEngine.exe, version: 14.0.4.738, time stamp: 0x4fd6d5b0

Faulting module name: SetupEngine.exe, version: 14.0.4.738, time stamp: 0x4fd6d5b0

Exception code: 0x40000015

Fault offset: 0x00127811

Faulting process id: 0x23ec

Faulting application start time: 0x01cd8ac1b7f9b0d8

Faulting application path: C:\Install Files\Crystal Server Update SP04\51043416_1\CRS_2011_SP4_SERVER_COMP_WIN__64B__\DATA_UNITS\CRSERVER_WIN\setup.engine\SetupEngine.exe

Faulting module path: C:\Install Files\Crystal Server Update SP04\51043416_1\CRS_2011_SP4_SERVER_COMP_WIN__64B__\DATA_UNITS\CRSERVER_WIN\setup.engine\SetupEngine.exe

Report Id: 8bfae050-f6b5-11e1-94de-0050568d003f

Does anyone have any ideas what's going on?  I've made sure that I'm running the setup.exe as Administrator.

Any help will be appreciated.

Pamela

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Hello Pamela,

Please try the following KB article:

https://service.sap.com/sap/support/notes/1739077

Kind Regards,

Monia.

Former Member
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Hi Monia,

I have tried the resolution in the article but still no luck.  Is there anything else I can try?

Kind Regards,

Pamela

Former Member
0 Kudos