I have one requirement where i need to show alert for "ContactStart" event , which is nothing but the event which got triggered before accept and reject button.
I have to show CAD data for this event but i am not getting any CAD data at this point. I have checked same thing for "BPConfirmed" event, for that case i am getting the CAD data.
For getting the CAD data i have created one z-class for class "CL_CRM_SMF_ABSTRACT_SERVICE" and added the code inside Execute method.
Some of the code part is as below:
lr_im = cl_crm_ic_interaction_manager=>get_instance( ).
if lr_im is bound.
lr_interaction ?= lr_im->get_current_interaction( ) .
Note: here for lr_interaction I am not getting any value.