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Former Member
Sep 04, 2012 at 08:10 AM

CAD(call attached data) for "contactstart" event

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Hi Expert,

I have one requirement where i need to show alert for "ContactStart" event , which is nothing but the event which got triggered before accept and reject button.

I have to show CAD data for this event but i am not getting any CAD data at this point. I have checked same thing for "BPConfirmed" event, for that case i am getting the CAD data.

For getting the CAD data i have created one z-class for class "CL_CRM_SMF_ABSTRACT_SERVICE" and added the code inside Execute method.

Some of the code part is as below:

lr_im = cl_crm_ic_interaction_manager=>get_instance( ).

if lr_im is bound.

lr_interaction ?= lr_im->get_current_interaction( ) .

endif.

Note: here for lr_interaction I am not getting any value.

Regards,

Ravi.