Developer documentation for CIC?

[Former Member]

Hi,

does anyone know where I can find a developer documentation for the CIC?

Best regards and TIA

Adrian Ranfft

[Former Member · Accepted solution]

Hi,

Check the following , it may help you !!

SAP Library->Logistics->Customer Services->

2.1Customer Service Overview (CS)

2.2 Customer Service (CS)

2.3.Customer Interaction Center 

2.4.Service Notifications

2.5. Call Management 

Customer Interaction Center 

3.1.Front Office 

3.2.Front Office Framework

If sounds good pl reward.

Cheers...

[Former Member]

help.sap.com

service.sap.com/crm

[Former Member]

Hi Sanjeev!

There is no developer documentation about the CIC.

Best regards

Adrian

[Former Member]

Are you still looking for CIC Documents??? May be i can help!!!