Service Desk: System and client grayed out when creating a message.

[Former Member]

Hello everyone

I'm testing my message creation process on service desk through the Workcenter (URL) and the System and Client fields are grayed out. How can I make it possible for it to pick it up on it's own where the message is originating from, or select it manually at the least.

Thank you in advance

[Former Member · Accepted solution]

Hi!

You should add some values in indentification tab in BP tcode for your business parner or anyelse who will create message via workcenter:

   ID type    Idenification number
  CRM001  <SID> <installation number><CLNT><username>

which system are added that system you'll be able to choose in message in workcenter

Regards,

Diana

[Former Member · Accepted solution]

Hi Diana

That's already done ma'am

Any other ideas?

[Former Member · Accepted solution]

Check also BP role Employee for containing user name:

[Former Member · Accepted solution]

I've already done that too sir, thanks for the reply.