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Aug 28, 2012 at 12:26 PM

Survey Response not getting updated

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Hi experts,

Does anyone have a solution to this scenario. I am required to send a survey to customers who will then respond and the response needs to be updated in CRM under evaluation in transaction CRM_SURVEY_SUITE. I have opted to send the Survey via an EMAIL campaign with the Survey URL attached to a MAILFORM.

1. I create a Survey in the Marketing Application Area and choose Evaluation without BW in the technical details.

2. I have updated the Mailto Parameter XML

<?xml version="1.0" encoding="UTF-8"?> <SurveySystemParam Action="Inserted correct Mail ID here" Method="post" Enctype="application/x-www-form-urlencoded" IncludeStylesheetInOutput="true"/>



3. I have created the relevant Email address in CRMC_IC_AUIADDR

4. I have maintained settings for Mail ID in S028

5. The Badi BADI CRM_MKTCA_SVY_PAI has been implemented (Enhanced) and the transaction type Z000 is now defined.

6. I have created a transaction Z000

7. I have maintained settings SPRO > IMG> Customer Relationship Management -> Transactions-> Settings for Activities -> Questionnaires -> Define Determination for Questionnaires: Business Activity.



SCENARIO



Survey URL is generated

GET OPTION : BSP

SEND OPTION : MAILTO



Survey URL is then added to a Mailform. When it is added I use response via "TARGET SITE"

The Mailform is used in a Campaign and the Campaign is executed successfully



RESULTS

I receive the campaign with the Survey VIA Email. The survey opens, I respond, a POSTDATA file is created automatically in my OUTLOOK and sent back the address defined in CRMC_IC_AUIADDR and S028.



In transaction SOIN I see the mail coming in with the POSTDATA FILE.



There is no activity being created and the Evaluation is not being updated.



I would greatly appreciate any assistance with this.



Regards,



Vickesh