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Former Member
Aug 28, 2012 at 05:52 AM

Improving SAP CRM WEB Usability

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The SAP Note:

Note 1162685 - SAP CRM Webclient
Performance

Quoting from Note " The CRM Webclient is a GUI that enables business users to access SAP CRM via standard browser technology. The CRM Webclient is an enterprise UI that should not be compared to B2C webshops UIs such as Amazon.com. The CRM Webclient uses the latest Web technology to provide business users with a personalizable UI for accessing enterprise data".

Why can't Enterprise UIs have the best of both worlds? Is that the Enteprise UI can only be barely functional and not user friendly? We have been receiving a flack from our sales team considering the usability and number of clicks one has to do. What are the ways that we can improve the usability of the Web Client with features like Enable Smart SearchSimpler and fewer Clicks/

Any suggestions are most welcome