Skip to Content
author's profile photo Former Member
Former Member

Installation of Crystal Reports XI R2 SP6 fails on client computer

We use the latest merge modules provided by SAP to install the Crystal Reports XI R2 SP6 on our clients' computers and have hardly had any issues. On one of our clients' computer however the installation rolls back very near to the end. When I study the log I find the following error message:

Error 1904. Module C:\Program Files\Business Objects\Common\3.5\crystalreportviewers115\ActiveXControls\CRViewer.dll failed to register. HRESULT -2147024891. Contact your support personnel.

I could not find a physical crwiewer.dll on the computer that might interfere. I did not search the registry for refences to this .dll.

No virusscanner is active.

OS is WinXP SP3

Our programm works without errors otherwise.

How can I troubleshoot this? Thanks!

Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • Best Answer
    Posted on Aug 27, 2012 at 01:50 PM

    In a nut shell, there is some runtime dependency missing on that computer.

    Download the Depends utility and open the crviewer.dll in it. See what Depends reports as a missing dependency.

    Be sure the install is being done by a user that has admin rights.

    See if detailed install logging will tell you anything;

    http://support.microsoft.com/kb/223300

    - Ludek

    Follow us on Twitter

    Got Enhancement ideas? Try the SAP Idea Place

    Share Your Knowledge in SCN Topic Spaces

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.