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Former Member
Aug 25, 2012 at 09:18 PM

Installation of Crystal Reports XI R2 SP6 fails on client computer


We use the latest merge modules provided by SAP to install the Crystal Reports XI R2 SP6 on our clients' computers and have hardly had any issues. On one of our clients' computer however the installation rolls back very near to the end. When I study the log I find the following error message:

Error 1904. Module C:\Program Files\Business Objects\Common\3.5\crystalreportviewers115\ActiveXControls\CRViewer.dll failed to register. HRESULT -2147024891. Contact your support personnel.

I could not find a physical crwiewer.dll on the computer that might interfere. I did not search the registry for refences to this .dll.

No virusscanner is active.

OS is WinXP SP3

Our programm works without errors otherwise.

How can I troubleshoot this? Thanks!