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Former Member
Aug 23, 2012 at 04:38 PM

Reporter and Message Processor for Incident Management 7.1

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Hi Experts

I have successfully created Incidents and Service Requests using the FM CRM_ICSS_SRVREQ_CREATE. However, I cannot seem to have the "Reported By" and the "Message Processor" fields populated. Can somebody guide me which parameters in the FM CRM_ICSS_SRVREQ_CREATE would accomplish the same? Also,can I directly update the priority and status in table AISLAIDX to modify these?