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Former Member

SIA dont start after install BI Platform 4.0 SP04

Hi, Experts!

I install BO server 4.0 SP04. After installation SIA (Server Intelligence Agent) dont start. When i try to start it from Central Configuration Manager, SIA will down immediately, and dont start.

The database is response, and DB is ok.

In BO logs i dont see useful  information...

Windows Server 2008 R2 sp1, Oracle 11.2.0.3, 16 Gb RAM

Please help me with my problem!

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4 Answers

  • Best Answer
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    Former Member
    Sep 06, 2012 at 01:41 PM

    I solve my problem:

    install SAP BI Platform 4.0 SP02 Server. Its OK without any problems. Then I install SP04, then patch 3. Everything is good.

    Thanks to all!

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  • Aug 23, 2012 at 12:07 PM

    if you enable SIA and CMS trace (admin guide) - what do the logs say ?

    If you review install .logs - are there any errors or failures in them ?

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    Former Member
    Aug 23, 2012 at 02:04 PM

    what does event viewer logs say ?

    Is SIA running with domain account or local account?

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    Former Member
    Aug 24, 2012 at 11:13 AM

    First, check the SIA is running with domain account as ROHIT say then check the domain user permission on sia.exe, SvcMgr.exe.  You can follow the following steps:


    1. Go to <Business Objects home dir>\Business Objects Enterprise 12.0\win32_x86
    2. Search for sia.exe.
    3. Right click on it and go to its properties.
    4. Click on Security tab.
    5. Under group or user name click on Add.
    6. Add the domain user through which we are trying to start SIA.
    7. Give this user Full Control.
    8. Click Apply and Ok.
    9. Repeat the steps 3 to 8 for SvcMgr.exe

    I do hope you will got the answer, if not let me know.

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    • Former Member

      Hi,Not Active Contributor Muhammad !

      Thanks for your reply.

      I try to start SIA on Administrator (local user).

      Just in case i check sia.exe and SvcMgr.exe files. The security settings is ok.