Error: when trying "send To" in KM folder.

Hi All,

We are running EP6.0 SP9,KM SP9.

I have configured the Server = 'my company's Exchange-Server' and Type = SMTP in System Administration > System Configuration > KM > CM > Utilities > Channels > Email Channel > EMAIL.

But still, In KM folders (for ex: /documents/test), when i try to "send To" a file (say abc.txt), i am unable to email to any of the portal users.

I get the following error: "The e-mail server could not be reached when the system was trying to send the message."

I have also restarted the server. But, there is no change.

Any idea? What else should i do? Am i missing something??

Please help me in this regard. Thanks in advance.

Regards,

Sai Krishna.

SAP Managed Tags:
PORTAL Knowledge Management and Collaboration

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Accepted Solutions (0)

Answers (1)

Hi Sai,

you also have to configure an EMAIL-Transport. Check this link for more infos:

http://help.sap.com/saphelp_ep60sp2/helpdata/en/36/eacfb72888e04eaf523f7236c0892f/frameset.htm

Hope this helps,

Robert

PS: Don't forget to restart the J2EE Engine after creating the transport!

PPS: Look for errors in the deafult.trc and post them here!

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Comment

Hi Robert,

Thanks alot for the quick reply.

The Email-Transport is already configured:

SMTP server * = My company's exchange server.

Sent messages folder * =Sent Items

System alias name * =ExchangeAlias

I also configured the following:

1. Administration > System Configuration > KM > Workflow > Engine :: Notification Service = “Java Mail”

2. Administration > System Configuration > KM > Workflow > Mail :: Host = “My Company’s Exchange Server”

What else should I do? Am I missing something??

Please tell me. Awaiting your reply.

Regards,

Sai Krishna.

Hi Sai,

please see forum entry:

https://www.sdn.sap.com/sdn/collaboration.sdn?node=linkFnode6-1&contenttype=url&content=https://

and make sure that your SMTP is:

- reachable from the portal machine

- allows the specified Channel Originator to send notifications

Regards

Dirk

P.S.: Please stop writing eMails to SAP Employees. Thanks.

One more...

The "Send-To" functionallity uses the INTERNET channel (not the EMAIL). Make sure that both channels have a correct SMTP Server entered.

Regards

Dirk

Hi Dirk, hi Sai,

the mail server settings for the SendTo command are from nW04 on set under System Admin - System Config - KM - Collaboration - Groupware Transports - Mail Transport.

Also see http://help.sap.com/saphelp_nw04/helpdata/en/36/eacfb72888e04eaf523f7236c0892f/frameset.htm

Best regards

Detlev

Hi Detlev,

First of all, Thanks for replying.

I have configured the mail server settings as you said. i restarted the server too. But, it still doesn't work.

Hi Dirk,

Thanks for replying. I have configured the INTERNET channel also. It still doesn't work.

Any idea? Waiting for your reply. Thanks.

Regards,

Sai Krishna.

Hi Sai,

If the answer still is "The e-mail server could not be reached when the system was trying to send the message."

- then there is some problem with reaching the mail server, not with the portal settings (maybe wrong settings concerning the name or whatever).

Check both sides, EP logs as well as Exchange logs. There must be something like network or authentication error or something similar.

Hope it helps

Detlev

Hi Sai,

as I said, you can test the "connection" from the portal to the SMTP easiliy via telnet.

See:

https://www.sdn.sap.com/sdn/collaboration.sdn?node=linkFnode6-1&contenttype=url&content=https://

Important is that you do the telnet from the portal machine to possibly find also issues with e.g. a firewall.

Regards

Dirk

Hi Detlev, Hi Dirk,

Thanks for replying. It's a connection problem.

I don't have access to Exchange Server logs.

But,here is the EP log:

#1.5#000802EA246F00430000000100000AC40003FB39DD54CED8#1120652599421#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#Administrator#432####bc8e52d1ee1811d9960e000802ea246f#SAPEngine_Application_Thread[impl:3]_29##0#0#Info##Plain###UserAgentHook: component com.sap.netweaver.coll.appl.ui.gw.SendMail supports (*, *, *) #

#1.5#000802EA246F00540000000100000AC40003FB39DD65CE55#1120652601703#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#Administrator#432####bdea8770ee1811d9c733000802ea246f#SAPEngine_Application_Thread[impl:3]_31##0#0#Info##Plain###UserAgentHook: component com.sap.km.cm.docs supports (*, *, *) #

#1.5#000802EA246F00460000000100000AC40003FB39DD77631B#1120652605890#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#Administrator#432####c0696a20ee1811d9a752000802ea246f#SAPEngine_Application_Thread[impl:3]_10##0#0#Info##Plain###UserAgentHook: component com.sap.netweaver.kmc.people.PeopleFinder supports (*, *, *) #

#1.5#000802EA246F00470000000100000AC40003FB39DD7D5ABA#1120652607156#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#Administrator#432####c12a9740ee1811d98c95000802ea246f#SAPEngine_Application_Thread[impl:3]_6##0#0#Info##Plain###UserAgentHook: component com.sap.netweaver.kmc.people.PeopleFinder supports (*, *, *) #

#1.5#000802EA246F00480000000100000AC40003FB39DD9A640D#1120652613328#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#Administrator#432####c4d85d00ee1811d9acc0000802ea246f#SAPEngine_Application_Thread[impl:3]_16##0#0#Info##Plain###UserAgentHook: component com.sap.netweaver.kmc.people.PeopleFinder supports (*, *, *) #

#1.5#000802EA246F00490000000100000AC40003FB39DD9FA21C#1120652614437#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#Administrator#432####c5819550ee1811d9c4ca000802ea246f#SAPEngine_Application_Thread[impl:3]_24##0#0#Info##Plain###UserAgentHook: component com.sap.km.cm.docs supports (*, *, *) #

#1.5#000802EA246F00550000000000000AC40003FB39DDA80910#1120652616437#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#Administrator#432####c6b2c250ee1811d9b751000802ea246f#SAPEngine_Application_Thread[impl:3]_7##0#0#Info##Plain###UserAgentHook: component com.sap.netweaver.kmc.people.PeopleFinder supports (*, *, *) #

#1.5#000802EA246F00440000000500000AC40003FB39DDB0A8E9#1120652618375#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#Administrator#432####c7da7971ee1811d9b290000802ea246f#SAPEngine_Application_Thread[impl:3]_15##0#0#Info##Plain###UserAgentHook: component com.sap.netweaver.kmc.people.PeopleFinder supports (*, *, *) #

#1.5#000802EA246F004A0000000200000AC40003FB39DDC10147#1120652622312#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#Administrator#432####ca333681ee1811d9bbd8000802ea246f#SAPEngine_Application_Thread[impl:3]_13##0#0#Info##Plain###UserAgentHook: component com.sap.netweaver.coll.appl.ui.gw.SendMail supports (*, *, *) #

#1.5#000802EA246F004A0000000300000AC40003FB39DDC43189#1120652622890#com.sap.engine.services.javamail#sap.com/irj#com.sap.engine.services.javamail#Administrator#432####ca333681ee1811d9bbd8000802ea246f#SAPEngine_Application_Thread[impl:3]_13##0#0#Error##Plain###Cannot send message to 208.220.250.225 SMTP server. Responce code is 250#

#1.5#000802EA246F004A0000000400000AC40003FB39DDC43A06#1120652622937#com.sap.ip.collaboration.gw.impl.transport.javamail.exception.ConnectionFailedException#sap.com/irj#com.sap.ip.collaboration.gw.impl.transport.javamail.exception.ConnectionFailedException.logException(268)#Administrator#432####ca333681ee1811d9bbd8000802ea246f#SAPEngine_Application_Thread[impl:3]_13##0#0#Error##Plain###com.sap.ip.collaboration.gw.impl.transport.javamail.exception.ConnectionFailedException: The e-mail server could not be reached when the system was trying to send the message. at com.sap.ip.collaboration.gw.impl.transport.javamail.JavaMailTransport.sendMail(JavaMailTransport.java:186)

at com.sap.ip.collaboration.gw.impl.transport.javamail.JavaMailTransport.send(JavaMailTransport.java:197)

at com.sap.ip.collaboration.gw.impl.framework.groupware.MailItemImpl.send(MailItemImpl.java:83)

at com.sap.ip.collaboration.gw.impl.service.mail.SendMailItemImpl.send(SendMailItemImpl.java:126)

at com.sap.ip.collaboration.gwui.api.wdf.mail.SendTo.sendMail(SendTo.java:672)

at com.sap.ip.collaboration.gwui.api.wdf.mail.SendTo.onSend(SendTo.java:965)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:324)

at com.sapportals.wdf.stack.Control.dispatchHtmlbEvent(Control.java:386)

at com.sapportals.wdf.WdfEventDispatcher.dispatch(WdfEventDispatcher.java:175)

at com.sapportals.wdf.WdfCompositeController.onWdfEvent(WdfCompositeController.java:538)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:324)

at com.sapportals.htmlb.page.DynPage.doProcessCompositeEvent(DynPage.java:204)

at com.sapportals.htmlb.page.DynPage.doProcessCurrentEvent(DynPage.java:142)

at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:115)

at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:134)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sap.ip.collaboration.core.api.ui.wdf.portal.WdfPortalComponent.service(WdfPortalComponent.java:39)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:232)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:522)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:153)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:385)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:263)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:340)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:318)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:821)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:239)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:147)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:37)

at com.sap.engine.core.cluster.impl6.session.UnorderedChannel$MessageRunner.run(UnorderedChannel.java:71)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:94)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:162)

exception is chained. Original exception -

com.sap.engine.services.javamail.exception.JavaMailMessagingException: Cannot send message to host 208.220.250.225:25 using the SMTP protocol.

at com.sap.engine.services.javamail.library.SMTPTransport.sendMessage(SMTPTransport.java:160)

at com.sap.ip.collaboration.gw.impl.transport.javamail.JavaMailTransport.sendMail(JavaMailTransport.java:177)