Hardware for BCM DEV/QA systems

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BCM folks,

I'm wondering your thoughts on hardware for BCM dev/qa systems (and prod). Before you tell me, I have already reviewed all the documentation (various PDFs) as part of this SCN site and on the marketplace BCM section. I was just wondering, informally, what kind of hardware others put forward for PROD / non-prod BCM environments.

From the "Master Guide", I know SAP does not support VMware. So we will go with physical servers.

the "Compatibility List" guide tells us the required DB (MS SQL), OS (windows2008R2)) for DB / application / reporting

Some of the other guides (PDFs) give some examples of dev/qa/prod:

BCM_7_Example_SP3

BCM_7_SP3_Example_5_srvrs

SAP BCM 7.0 Hardware Sizing

We plan to have up to 100 agents logged in to BCM concurrently.

We plan to hold up to 200 calls at once. That would be reps on the phone, plus customers waiting in queue (IVR).

We were looking at something like this:

PROD:

1 – MS SQL server cluster (essentially 2 servers) w/ 32GB RAM each

1 – Reporting server running MS SQL server (not clustered) w/ 16GB RAM

3 – Application servers (virtual units spread across, all virtual units have redundant instances on different servers) w/ 16GB RAM each

QA:

1 – MS SQL server NON CLUSTERED - also would hold app server (virtual units) w/ 16GB RAM

DEV:

1 – MS SQL server NON CLUSTERED - also would hold app server (virtual units) w/ 16GB RAM

Knowing that, what do you think? I'd like to know if you see any "RED flags" with this setup before we order anything.

Thanks,

NICK