Crystal report preview freezes on Citrix

[Former Member]

One of our clients is experiencing difficulties when trying to preview a Crystal report. The application is a 64-bit .NET application, running on Citrix, and it uses the Crystal Reports 2010 Runtime 64-bit.

The client is reporting endless freezing of the BusinessObject preview window. It happens intermittently and isn't related to specific users. The problem occurs only with the BusinessObject preview window, it works fine when printing to a file or to printer.

Any idea what might cause this freezing?

Thank you

[former_member11696 · Accepted solution]

Log a ticket with Citrix, there are known issues with their current version. I believe patching to their current patch level resolves but I have not browsed their forum lately.

Thank you

Don

[Former Member · Accepted solution]

Thank you Don. We will log a ticket with Citrix.

[former_member755488]

Please can you post your response or solution here?

We are using Citrix as well and are hearing similar problems, however we couldn't find the source of the problem.

Thank you,

Pieter Jong

Crystal Advice

http://www.crystaladvice.com

[Former Member]

Pieter,

I opened a thread on Citrix Forum regarding this issue, but no answer yet. If you want to follow the thread or push the question, here it is : http://forums.citrix.com/thread.jspa?threadID=313613

Anthony