Sales order should be open after the completion of return sales scenario

[atgsd_atgsd]

Dear consultants,

My user requirement is when the Sales order created for X customer and by the mistake of driver it delivers to Y customer and he accepted it as well, in this case user will create the return order, return delivery and credit for returns then the user wants to deliver the same sales order to X customer by changing the partner details (sold to and ship to party). but he unable to deliver how to achieve this.

Regards,

ATGSD

[Former Member · Accepted solution]

Dear ATGSD

This is the Flow are we discussing about?I was not very clear with the requirement as Even Mauro said Document in SAP should be correct even if the Driver did mistake .

     please send at least the flow you are looking for .I have designed two Process flows .Please see if that helps you.

                                   PROCESS A

                                             PROCESS B

Regards,

Sapsd2490

[atgsd_atgsd · Accepted solution]

Thanks all for the replies need more inputs please.

sorry sapsd2490  the process flow you have shown it is good but I think it will not match in this scenario.  I want to know whether my user practice creating the return order is it correct or not.

Regards,

ATGSD.

[Former Member · Accepted solution]

Hi ATGSD,

In my opinion no need to create return order instead of return order, better to cancel the invoice,

then do the goods reversal,  delete the DN, now system will allow you to change the partners in Sales order, now you can change partners sold to and ship to party in sales order now you can deliver with that same order.

Regards,

[Former Member]

Hi,

in my opinion what you want can't be obtained. You dispatch the goods to a wrong destination you bill it and then you manage a return (which I suppose flows the invoice). At that point you can't change the consignee anymore and it wouldn't make sense at all since you need to trace the business process happened so far.

You should create a new item (with the correct consignee, or a new order)

[former_member211616]

HI Mauro,

Sold to Party you can not change,

In my opinion you need to create a new sales order to y Customer

Regards

Ramesh

[Former Member]

Hi Ramesh,

I meant the ship-to not the sold-to

By the way if you look at the main question the sold-to is correct and even the ship-to... what is wrong i s where the goods were finally dropped.

Actually in this case you can't even create a return from the original sales order since the sold-to is not correct (it's a customer who doesn't appear in the flow).

In my opinion, block the item for billing and create a new item

[former_member211616]

Hi Mauro,

Thanks for you your reply , see think is that you are correct in this  point

Actually in this case you can't even create a return from the original sales order since the sold-to is not correct (it's a customer who doesn't appear in the flow).

How ever you deliver the the goods to wrong customer for that you are taking the return

By the way if you look at the main question the sold-to is correct and even the ship-to... what is wrong i s where the goods were finally dropped

And you need to create a new order because your customer is different X and Y

Ultimately you need to bill to Y customer how you do that billing to X customer and giving the goods to Y customer

You need to think about A/c purpose also

Hope you understand my point any input needed let me know

Regards

Ramesh

[Former Member]

Hi Ramesh,

**********************************

My user requirement is when the Sales order created for X customer and by the mistake of driver it delivers to Y customer and he accepted it as well, in this case user will create the return order, return delivery and credit for returns then the user wants to deliver the same sales order to X customer by changing the partner details (sold to and ship to party). but he unable to deliver how to achieve this.

**********************************

from what I understand here:

1) your SO is about customer X (the correct customer)

2) you want to bill X

3) you accidentely dispatched goods to Y (by driver's mistake, but delivery was entitled customer X)

The return is no meant to be billed, is just meant to stock goods previously sent

I don't really see the point why you need a new order. I also don't understand why he wants to credit the return.... if it was only a driver's mistake (documents in sap are supposed correct), how come he billed the wrong customer Y????

[bsivasankarreddy_reddy]

hi

in delivery level , which level it will come 

can give details of error message

[atgsd_atgsd]

Hi Bojja,

Please see the screen shots one complete sales cycle with Return sales scenario

user created sales order and delivered to wrong customer by mistake with driver, when user come to knew about this mistake he created the return order, return DN and credit for returns now try to deliver the same order to right customer. how it possible

Regards,

ATGSD

[bsivasankarreddy_reddy]

hi

that particular order you can not create the delivery because , that order fully delivered so their no line item is  pending ,

one thing you can do material will come return, so now create new order for for X customer ,

then it will do the delivery ,

and one thing  material also delivered the Y customer , so you can create the order at X,Y customers , because material all ready delivered Y customer , that particular traction show the system , when you  take return   , it means their is no  sales for Y  customer,

know you create the new order for X and Y.

then you will check

[former_member211616]

HI ATGSD,

Sold to Party you can not change,

In my opinion you need to create a new sales order to y Customer

Regards

Ramesh

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