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HANA Express on CAL Azure-WEB IDE don't load on local machine

Jan 02, 2017 at 11:44 PM

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Hi,

to give an background of the issue. I am using Microsoft Azure 4 core-28 GB CAL for HANA Express. I set up the instance and followed all the steps that is given. I am able to see in XS Apps that WEB IDE is running in the background in command line tool. I am able to connect the Eclipse on my local machine to the CAL system through IP host name. I am able to get the message "XS engine running" using the FQDN:8000 in the local machine browser. All good to this point.

Then i set the API end point to the IP i got from the command "ping $HOSTNAME" and doing XS api.

Then when i tried FQDN:53075 on the browser and i proceed skipping the certificate error, it asked me the user name and password for the WEBIDE log in and i used the XSA_DEV and the new password that i set before.

It log in successfully and the pop up comes up asking tips about WEBIDE and i closed it.

But from there i am not getting the intended screen and the other option. the whole screen is going blank and white and not loading.

i am completely confused as i am not getting an error to debug. Not sure what is going on and the screen don't change.

my Days and money is running out on CAL.

any help or idea on this issue will be appreciated. i tried whatever i can and spent a lot of time but now helpless.

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8 Answers

Karuna Goel
Jan 03, 2017 at 11:21 PM
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Hi Amit,

Can you please send us the output from the following command:

xs logs webide --all

Which browser are you using?

Another thing to try is to use Chrome as your browser and use the developer tools in Chrome to see what the issue could be.

To do that:

Click on "More tools" -> "Developer Tools" and then enter the URL FQDN:53075 in the browser window. Click on "Console" and see if it shows any errors.

Thanks,

Karuna.

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Amit Mahapatra Jan 04, 2017 at 08:53 AM
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Hi Karuna,

Thanks for your reply.

Y

es i am using Chrome for all my testing and today i am using the Developer tools as you have advised i am attaching few screen shots for your reference.

1. no issues with the host id

2. FQDN:8000 no issues and i am getting the XS engine running message.

3. Now i am trying with FQDN:53075

4. Now logging in with ID and password. and it stays on this screen for quite a time.

then it finally came out to this screen.

after i closed the "Close" button this is what i got and the screen remains white for ever.

i have attached today's log as you have requested above.log.txt. i can see lot of repetitive errors in the log but not sure what to fix and how. please advise.


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log.txt (91.0 kB)
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Amit Mahapatra Jan 09, 2017 at 03:07 AM
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Hi Karuna,

any help or update on this ? Any suggestions. I am still stuck there.

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Karuna Goel
Jan 09, 2017 at 10:58 PM
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Hi Amit,

Ports that need to be open for HANA Express are:

4300

8000

30013

50013

50014

51002-51027

53030

53075

There are some errors in log.txt:

1/4/17 8:40:07.000 AM [APP/1712-2] TRC /node_modules/approuter/lib/middleware/request-handler.js:22 [ixip0jlk] ERROR: Error while forwarding request to https://calhanaexpr-sapa-76b32046-e800-4a70-afa3-54a1a47a1e81.cloudapp.net:53030/user: socket hang up

Can you specifically open port 53030? Hopefully that will resolve your issue.

Thanks,

Karuna.

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Amit Mahapatra Jan 12, 2017 at 05:10 AM
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Hi Karuna,

thanks for your reply. i have tried adding all the ports and the result is pretty much the same. please find the log and screen shots attached.

I am not sure if there is something i am not doing correctly.

A quick reply will be really appreciated.

log-12th-jan.txt


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log-12th-jan.txt (176.7 kB)
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Azman Abdul Hamid Jan 19, 2017 at 05:01 PM
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Had exact same issue. Hana Express (update 18) from CAL on Azure. Solved by opening endpoint (port) 53030.

Note: Also added 30013 for Eclipse neon hana tools to work.


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Amit Mahapatra Jan 21, 2017 at 05:22 AM
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Thanks Azman for your reply but i lost my hope and dropped my CAL instance thinking it will not work anymore.. and started with my local machine.. its Windows 10 16 GB machine and i have allotted 13.5 GB to the HANA Express...but here also i am facing the similar issue..

But i have opened all the ports here as you can see in the attached pic.. not sure why i am getting the error.

Any help or input here will be appreciated.


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Amit Mahapatra Jan 21, 2017 at 05:25 AM
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Also i have tried telnet <IP> 53075 and its going well.. which means 53075 port is open.

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