Skip to Content
0
Former Member
Aug 07, 2012 at 11:40 PM

How to receive and convert emails into incidents?

22 Views

Hello all,

we're receiving close to 21,000 outlook messages on monthly bases, requesting support. Do you know if there's a way to convert this emails into incidents so we can improve our tracking for all pending incidents?

we just customized solman 7.1 SP4

I'll really appreciate your kind comments!. thanks in advanced!!

Best Regards

JB