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Reporter prepopulation for Key user via SM_CRM

Former Member
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Hello!

We are configuring VAR-Incident Management wih Solman 7.1 SP5.

All the customers should have access to Solution Manager, log in with their S-users and create messages.

We imported the S-users from SAP Service Marketplace via the report AI_SDK_SP_GENERATE_BP_V2.

After this the S-users can already create messages via SOLMAN_WORKCENTER.

Unfortunately when the same S-users try to create message via SM_CRM (business role: SOLMANREQU),

the reporter filed is emtpy/is not filled automatically and we get the following error:

Details: Partner XXX may not be used in partner function Reported by

Error: Enter Reported by

The assigned roles for key users are:

SAP_SM_CRM_UIU_SOLMANREQU

SAP_SM_CRM_UIU_SOLMANPRO_CREA

SAP_SM_CRM_UIU_FRAMEWORK

SAP_SMWORK_BASIC

SAP_SMWORK_INCIDENT_MAN

SAP_SUPPCF_CREATE

SAP_SUPPDESK_CREATE

SAP_SMWORK_BASIC_INCIDEN

SAP_SUPPDESK_CREATE

SAP_SUPPDESK_CREATE_COMP

Any ideas how to solve this problem?


Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Hi Alex,

All users using the service desk have to be created as Business Partners in addition to their user name.

You may use transaction BP_GEN or BP_USER_GEN in Solution Manager to create the users as BP in all systems required.

Regards,

Adi

Former Member
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Hello!

The report AI_SDK_SP_GENERATE_BP_V2 created for the several S-users the users in Solution Manager (SU01) and business partners as well.

These S-users can already create the messages in Solution Manager via SOLMAN_WORKCENTER.

Only the creation of messages via SM_CRM cannot be processed.

Any ideas?

Former Member
0 Kudos

Hi,

I'm not sure what is the error message you're getting, but try in SPRO -> SAP Solution Manager -> Capabilities (Optional) -> Application Incident Management (Service Desk) -> Transactions -> Define Transaction Types:

make sure that the channel is CRM WebClient UI.

You may also make sure that you have the following entries assigned to your Navigation Bar Profile:

SPRO -> Customer Relationship Management -> UI Framework -> Technical Role Definition -> Define Navigation Bar Profile (Define Generic Outbound Plug Mappings)

Hope that helps,

Adi

Former Member
0 Kudos

Hello!

Many thanks!

It looks that the the report AI_SDK_SP_GENERATE_BP_V2 has some errors.

We implemented sap notes 1745469, 1701313, 1724056 and it looks better.