We have 2 worklist. first displays the Executables items available in SAP inbox and the second displays the messages from SAPoffice Documents.
Both the messages we are forwarding to external email address also which is working fine
for the executables we are using Report RSWUWFML2 and for the second (Documents messages) we have done the configuration in SO16 transaction.
the first one is working fine but for the second one (Documents messages), if we have maintained the email address in user management (SU1) then it is ONLY sending the message to email, it is not coming in SAP inbox document and hence in our worklist. but for all the users who has not their email ids maintained in SU1, it is coming in SAP inbox document.
means : Either the notification coming in Email or SAP inbox document, not in both.
We want to have the notification in SAP inbox document and also in Email.