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Former Member
Aug 03, 2012 at 08:07 AM

How does the system calculate the category under Customizing header of the Transaction Category

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Transaction type: Incoming Call (0002)

Transaction category: BUS2000126

Customizing Header -> category: (201, CX5, CX1, 301, etc)

How does the system assign the available categories(201, CX5, CX1, 301, etc) for each transaction category?