SuPM version 2.0 - Portal link not working

Hello:

We just installed and configured SuPM version 2.0

OPMFND 210 0008 SAPK-21008INOPMFND Analytics OPM Foundation 2.1

SR_CORE 200 0009 SAPK-20009INSRCORE SR_CORE 200

When the 'SuPM' link in the portal is clicked, a pop-up window appears and it halts with the message "Persistence Service: retrieving object".

Not sure what we have missed. Any help is much appreciated.

Thanks

Karthikeyan