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SAP MDG Approver Email link button Change Document not working

Hi,

We have setup email link to the approver. When approver clicks on the email link he can approve or reject the CR. Approver is able to approve or Reject the CR but the buttons like Change Document and the Workflow Log is not working for the approver.

Kindly help me to fix this issue.

Regards,

Bharat

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5 Answers

  • Jan 02, 2017 at 02:04 PM

    Screen shots please..Do you mean email link is CR link...Only particular user is facing this issue or for everyone change doc and workflow log is not working

    Thanks

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  • Jan 02, 2017 at 02:20 PM

    Hi,

    Yes the approver clicks on the link received in his email which opens the CR.

    The highlighted buttons for the approvers are not working.

    Regards,

    Bharat

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  • Jan 02, 2017 at 04:48 PM

    Hi,

    you mean to say when user clicks change document button nothing happens...Which browser user is using and what is the version..Ask user to check in browser IE or others. Is only this user facing the issue or everyone..

    Thanks

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  • Jan 03, 2017 at 01:04 PM

    Hi,

    Yes when approver clicks on the Change Document button nothing happens. this issue is with any browser be it IE / Chrome.

    The strange thing is that when the approver opens the same CR from the My Change Request and then he clicks on the Change Document button then the Change document is getting opened. but the same CR when opened from the Email link then nothing happens on click of Change Document button.

    Regards,

    Bharat

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  • Jan 04, 2017 at 12:20 PM

    Hi,

    Attach the email code ..What I understood is navigation is not working in your case. I.e approve or reject button works in the same browser page but Change doc or workflow will navigate and open in other browser page..Also put break point in the process event method of feeder class and see whether it triggers event or not while clicking change doc in the CR.

    Thank you!

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