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Former Member
Aug 02, 2012 at 09:15 AM

Inbox Search not working correct in all Categories



We are dealing with a problem that newly added categories to our categorisation schema can not be search oppon like the "old" categories.

When our generalist go in to search for tickets and choose the search attribute "categorization", the search result consists of all kinds of tickets that is part of other categories as well.(this can not be seen in the screenshot but the tickets that are found is for all kinds of categories that are on the same level, under and over as the one chosen.

This search feature works on old categorization, so I think I might be adding somthing for this to work. I think the Search Attribute "categorization" as seen on the screenshot is customozed but I am not sure as I did not create it my self.

Does anyone know if some kind of rule has to be added to make this search "stricktly" as intended with the category chosen?

Where can I find the "categorization" if I want to check out the code for this?

Thanks in advance