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Inbox Search not working correct in all Categories

Hi,

We are dealing with a problem that newly added categories to our categorisation schema can not be search oppon like the "old" categories.

When our generalist go in to search for tickets and choose the search attribute "categorization", the search result consists of all kinds of tickets that is part of other categories as well.(this can not be seen in the screenshot but the tickets that are found is for all kinds of categories that are on the same level, under and over as the one chosen.

This search feature works on old categorization, so I think I might be adding somthing for this to work. I think the Search Attribute "categorization" as seen on the screenshot is customozed but I am not sure as I did not create it my self.

Does anyone know if some kind of rule has to be added to make this search "stricktly" as intended with the category chosen?

Where can I find the "categorization" if I want to check out the code for this?

Thanks in advance

Jesper

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1 Answer

  • Posted on Aug 02, 2012 at 05:54 PM

    Hello,

    Not sure if I got your question right, I will try to answer.

    categorization --> technical field name cat_desc is the category description maintained against

    the category.

    there is no direct relation between main category and categorization ( this categorization schema).

    you first need to find out what transaction type your interested in. Navigate into IC manager role

    determine the schema that is active for a subject profile.

    If you now navigate into the subject profile customizing in the SPRO you will find what code is

    connected to the description.

    Not sure what you mean by code is category code or actual ABAP code.

    Regards Sridhar

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