AR Invoice plus Payment but goods were returned, how to handle?

[Former Member]

How will SAPB1 handle AR Invoce plus payment but goods were returned the next day or a week's time. How will SAPb1 should handle that?

Thanks a lot.

Kuya Mad

[KennedyT21 · Accepted solution]

HI Albert,

Manual create the AR Credit Memo & Outgoing payment for the Payment by selecting the credit memo line in the outgoing for bill to bill reconcile.

Regards

Kennedy

[former_member184718]

Hi Kuyad,

Yes, it is possible. Since the payment is collected first while posting AR Invoice, do the following:

1. Open the AR Invoice plus payment document.

2. Press Ctrl + Y to open Payment means window.

3. Open the Incoming payment docuemnt, Right click and select Cancel. Select Yes in the confirmation window.

4. Again open AR Invoice plus payment document. You can see the status is set to 'Open'.

5. Select AR Credit Memo in 'Copy To' button.

I hope this helps you.

Hari

[jitin_chawla]

Hi,

Upon creating the AR Invoice + Payment, the AR Invoice closes as well as the Payment is posted (which actually closes the document).

If the goods are returned later, than you can cancel the Payment document by right clicking and cancel to open the AR Invoice. The same AR Invoice get the status 'Open' and then can be copied to the AR Credit Memo to reverse the Goods sold and thus the correct posting for the scenario is done.

Kind Regards,

Jitin

SAP Business One Forum Team