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Printer problem: Toshiba B-SA4TM Label Printer: Ribbon Motor still?

Hi all Gurus,

Does anybody faced this problem?

The problem is with the printer Toshiba B-SA4TM Label Printer. The ribbon Motor is not working (keeps still). The question is, which is the properly configuration from SAP? Configurate it as a front-end printer? Any check on the printer itself?

Thanks in advanced,

Jordi

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3 Answers

  • Posted on Aug 02, 2012 at 08:45 AM

    hi Ramon,

    Please check the below links

    Frontend Printing

    Configuration Steps

    Regards,

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 02, 2012 at 11:09 PM

    Hi Jordi

    This is almost certainly that you have the printer driver set to "Direct Thermal" meaning the printer is tyring to print without ribbon. Change the driver setting to "Thermal Transfer" and the ribbon motors will turn.

    Regards

    Rob

    Barcode Label Printing

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 03, 2012 at 12:26 PM

    Thank you borh,

    It seemed that the broblem was not in SAP. Client said in other programs it worked, but was not true. I proved on other Toshiba printer they had and it worked....

    Thanks again

    Anyway I keep the "Thermal Transfer" high-level detail!

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