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Jul 31, 2012 at 07:53 PM

DHTML viewer printing to PDF

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We are using Crystal 2011 runtime SP 3 along with ASP.NET 4.0 and have a strange problem occurring. On certain machines (Windows 7/IE 9) when printing from the DHTML viewer, there is a prompt to export to PDF first. On other machines (also Windows 7/IE 9), the same reports display the normal printer dialog that we expect.

The server is IIS 7 on Windows 2008 64 bit.

We have not been able to isolate the cause of this? Does anyone have an idea as to why this is happening and what we can do to correct it? Again the same report behaves differently on different machines.