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DHTML viewer printing to PDF

We are using Crystal 2011 runtime SP 3 along with ASP.NET 4.0 and have a strange problem occurring. On certain machines (Windows 7/IE 9) when printing from the DHTML viewer, there is a prompt to export to PDF first. On other machines (also Windows 7/IE 9), the same reports display the normal printer dialog that we expect.

The server is IIS 7 on Windows 2008 64 bit.

We have not been able to isolate the cause of this? Does anyone have an idea as to why this is happening and what we can do to correct it? Again the same report behaves differently on different machines.

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  • Best Answer
    Posted on Jul 31, 2012 at 08:39 PM

    Hello Dave

    Crystal 2011 does not install any development runtime / SDK.

    Can you please check the version of the CR references in your project?

    - Ludek

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    • Dave,

      After stting the PrintMode to ActiveX, recompile the application and then deploy it.

      On the machines where it brings up the pdf export, check if any ( atleast one) printers are installed / available. Also, try and print a word file on such machines and see what happens.

      Also, Check 'No Printer' on the report page setup options.

      Hope this helps,


  • author's profile photo Former Member
    Former Member
    Posted on Aug 01, 2012 at 02:08 PM

    I too am having the same issue, however I did some additional testing.

    SSRS reports when clicking on the print button go directly to the print screen to select a printer.

    I also uploaded a report with the no printer checked in both cr2011 and xir2 to see if it was a crystal setting and the same behavior appeared, the crystal reports regardless need are wanting to print to pdf first, then actually print.

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