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Former Member

Popup window blocks the screen in CRM UI

Dear colleagues.

I am a Solution Manager Consultant and now I am working with version 7.1

In SAP SM 7.1 CRM UI is used for support team to work with incident management. I hope somebody from CRM specialists will help me with the problem in CRM UI.

I have a strange and nasty bug in our incident management scenario: when a processor opens new incident in Edit mode - popup window appears ("
Enter your business partner as the processor?"). When processor click on Yes or No button popup window dissapears but his BP is not placed in Processor field. And when I push Save button on the panel (or any other - Display or Cancel) - popup window Enter your business partner as the processor? occupies the entire screen of the browser and doesn't react on button clicking. The only way to reset this block - log off and log in again.

This problem is actual both for IE9 and for Firefox 13.

For clarity I made a screen video (if the quality is too low - you can push on the title of the video and see it on youtube with better one):

Has anybody some ideas how to solve this problem?

With best regards,


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2 Answers

  • Best Answer
    Posted on Aug 01, 2012 at 12:33 PM

    Hi Artem,

    Set User parameter AI_CRM_TXTEDIT_HTML to initial, try



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  • Posted on Feb 06, 2013 at 02:46 PM

    Hello Artem,

    SAP Note 1771771 should solve this issue.

    best regards,


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