Restrict Users to create Support Messages via SAP GUI

[Former Member]

Hello!

We would like to allow only some key users to create support messages to the Service Desk of Solution Manager (via Help --> Create Support Message).

Our current problem is that all users from the satellite system can create support message.

How can we prevent that that all users can create support message?

I have read about the authorization object CRM_ORD_LP, but this authorization object does not exist on the satellite system.

Thank you!

[prakhar_saxena]

Hi Alex

Use a trusted RFC from satellite to solman system with current user setting and not save any other user here

and assign the S_RFCACL and S_RFC only to your uses whom you want to post tickets

this will resolve ur issue

regards

Prakhar

[Former Member]

Hi!

Many thanks!

Are there some other possibilities with authorization/roles?

[prakhar_saxena]

the above authorizations included in the reporter role(Z*) and then you can assign this to all satellite system reporter