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Former Member

Restrict message processor list SAP WebClient (Solman 7.1 SP4)

Hello,

I tray to restrict message processor list in CRM _UI. I have made access sequence in SPRO:

It`s assigned  in partner determination but in crm_ui restriction don`t work. Any ideas how to restrict message processor list only to employees from support team ?

BR,

SAPFan

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7 Answers

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    Former Member
    Nov 21, 2013 at 05:19 PM

    Hello Friends,

    In my case the issue was fixed setting the parameter: SET_PICKLIST_LENGTH = 50 in table AGS_WORK_CUSTOM (the number must be bigger that number of BP´s in each Support Team)

    Furthermore I applied the note: 1819615  and leave the parameter: IM_SUPP_TEAM_DISABLE  blank.

    Finally a solution for this problem without developments..

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    • Former Member

      Hi all,

      If you want use feature with AGS_WORK_CUSTOM you must implement note before

      1819899 - Support Team/Message Processor pull-down length restriction

      After this you may set up SET_PICKLIST_LENGTH = length you wish.

      Rg Daniyar

  • Jul 31, 2012 at 01:37 AM

    hi,

    I am not able to understand exactly what are you trying. your screenshot header in other language

    have you created your org unit and support team?

    Are youlooking for auto matic assignment of message processor,Please check the access sequence 000 Organizational Data: Employee for an Org. Unit make  for SLFN004 Message Processor.

    Are you looking for Support team determinatiion based on component,http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/202cfee9-7ff5-2d10-a0b5-ff82aa..., in this also, you can determine for SLFN004 instead SLFN003.

    Please update.

    Thanks,

    Jansi

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    • Former Member

      Hi jansi

      We are looking for automatic assignment of processor in support message.

      we have fresh installation of Solution manager 7.1 sp 05.

      further we have determined the support team via BRF Plus.

  • Jul 31, 2012 at 04:47 AM

    Hi

    it is possible and works

    check this note


    1486132 Incident Create: Enhance search help of Reporter field

    hope it resolves

    Regards

    Prakhar

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    Former Member
    Jul 31, 2012 at 04:52 AM

    Hi,

    If I understood you correctly, it's not possible to restrict view of messages in CRM_UI. The only thing you can do is to create saved searchs according to service team, i.e., but again, it will not pervent from a user/ processor to see all incidents.

    You may use the SOLMAN_WORKCENTER for that, but I think it's more suitable for end users and not for message processors.

    Adi

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    Former Member
    Jul 31, 2012 at 08:04 AM

    SAP Fan wrote:

    Hello,

    I tray to restrict message processor list in CRM _UI. I have made access sequence in SPRO...

    It`s assigned  in partner determination but in crm_ui restriction don`t work. Any ideas how to restrict message processor list only to employees from support team ?

    BR,

    SAPFan

    Hi, SAPFan.

    In SP04 you can't restrict support team members from viewing of all incidents in CRM_UI.

    For example Group1 and Group2 belongs to one root organization. Group1 should see incidents for component PY, and Group2 for component BI. Despite you maintained org.structure both groups will see all incidents (PY+BI). This is a greate lack of SP04. So if you are using it - you can make authorizations for your support team members to work only in workcenter (not CRM_UI) because in workcenter this restriction still works.

    SAP promissed to fix this problem in SP05, but we are only starting to explore it - so I can't confirm this fact.

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  • Jul 31, 2012 at 01:07 PM

    Hi!

    For workaround with this issue we implemented authorization object ZAUTH_CHK in  CRM_ORDER_AUTH_CHECK BADi

     

    The authority check is carry out with this values:

    ACTVT

    PR_TYPE

    IBASE

    PARTN_FCT

    BU_PARTNER

    It worked ok in 7.0. Now in 7.1 sp4 it seems to be work but we got some ugly errors while creating incidents. Still work on it with developer...

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    Former Member
    Nov 19, 2014 at 06:29 AM

    Hi Kamil,

    Were you able to do this configuration of restricting the message processor based on Support Team??

    BR,

    Khushboo

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    • Former Member Former Member

      Hi Khushboo,

      Have you tried what Dan wrote ? It works for me.

      Hi all,

      If you want use feature with AGS_WORK_CUSTOM you must implement note before

      1819899 - Support Team/Message Processor pull-down length restriction

      After this you may set up SET_PICKLIST_LENGTH = length you wish.

      Rg Daniyar

      BR,

      K.