Crystal Reports 2008 Labels will NOT print

[Former Member]

Our labels worked flawlessly when printing from Crystal Reports XI R2; once we upgraded to Crystal Reports 2008 the label issue started (the label printer: Zebra ZM400).  What is interesting is when a print preview is pulled up, the label looks just fine.  When we go to print it, a blank label comes out.  We thought this was a format issue, and went in and made the labels smaller.  Testing this idea resulted in the same outcome as before. 

I found (http://scn.sap.com/thread/1875320) a possible fix for this issue, and it's in this forum too.  I am hesitant to go forward because the resolution came from a forum.  So I called SAP and they told me to post on this forum, lol.  I would like reassurance from an SAP representative/engineer that is aware of this issue, and the resolution to it.

That fix in the link above was to simply download and install "Hot Fix 3.1"... I tried looking for a 'Read Me" or any other piece of information on that download, and couldn't find anything.  I do not want to install something simply on a whim.  I need information on Hot Fix 3.1, and I need to know if the download fixes this issue.

Thanks for your time,

Person

[former_member11696 · Accepted solution]

Hi Person,

SP 5 is now available for CR 2008. Install it and you should have no problems. I have that printer here and done a lot of testing and I know it works.

Use the Latest Zebra Printer driver also.

Don

PS - this question has nothing to do with database as the title of this forum suggests o I move it to the Report Designer forum

[Former Member · Accepted solution]

Mr. Williams,

Was this issue resolved SP4?  I was able to upgrade to SP4 easily, but going from SP4 to SP5 is, quite frankly, a nightmare.  The hoops you have to jump through are ridiculous.  I just need this one issue resolved and don't want to spend a ton of time doing it.  Also if I have some terminals that are running Crystal via Runtime do I need a separate service pack for that runtime or will the service pack you point me to cover all of this?

Thanks again,

Person

[former_member11696 · Accepted solution]

SP 4 will work also, fix was done in SP 3, FP 3.2

And yes you need to update the runtime as well.

Thanks again

Don