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Former Member

VAR-Incident Management: S-User migration

Hello!

We are using Solution Manager 7.1 SP5 and trying to activate VAR-scenario for several customers.

We would like to migrate/integrate all the S-Users from customers into Solution Manager.

Each key user of customer should have access to Solution Manager with their own S-User.

Question

Is it possible to migrate and all the S-users from customers into Solution Manager automatically?

Thank you!

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2 Answers

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    Former Member
    Jul 31, 2012 at 05:10 AM

    Hi,

    It's possible. There's a configuration guide available in the service marketplace "Application Incident Management - Configuration and Upgrade Guide for Service Provider / SAP Channel Partner (VAR)". It's for SolMan 7.1 SP03. There you may find the answer to your question in chapter 2.3.4 Download Master Data from SAP Service Marketplace.

    service.sap.com/var-partner

    Use your VAR oss s-user to login

    Adi

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    Former Member
    Jul 31, 2012 at 07:41 AM

    Alex L. wrote:

    Question

    Is it possible to migrate and all the S-users from customers into Solution Manager automatically?

    Thank you!

    Hi, Alex.

    You can migrate all S-users of your customers from SAP Sevice Backbone.

    Here is the configguide that Adi advised you: https://websmp106.sap-ag.de/~sapdownload/011000358700001353932011E/VAR-Guide_IM_ConfMar16.pdf

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    • Former Member Former Member

      Hello,

      do you know how to hide the message creation via SAP GUI "Help" --> "Create Support message" for not authorized users in satellite systems?

      The proposal with the change of trusted RFC (option current user) is not very applicable, because the end users should enter the password of SOLMAN user during the message creation.