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Former Member

No popup window when processor opens incident in edit mode (SM 7.1 SP5)

Hi all.

We are testing how our AIM scenario which was configured in SP4 works in SP5.

In SP4 when processor goes to CRM UI, finds needed incident and click on "Edit" button - popup window appears (assignment of the message processor).

In SP5 when processor click on "Edit" button - popup window doesn't appear. During exploring this problem I find new node in SPRO (Change management - Standard Configuration) - Automatic Assignment Settings. But manipulating with it changes nothing.

So, is it a bug of new SP5?

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1 Answer

  • Best Answer
    Jul 30, 2012 at 03:05 PM
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    • Former Member Michael Vollmer

      Michael Vollmer wrote:

      Hi Artem,

      was your customer role really affected or was the coding changed. I know that it was completely reworked but I was not informed of the incident team logic, so I cannot say...

      best regards,


      No, I am sure that there was no coding and our custom role changing after upgrading.

      Problem with the missing popup is solved but now we have another problem with this popup. Please, check my new thread here: Popup window blocks the screen (SM 7.1 SP5)