How to monitor / define SLAs in SAP?

[Former Member]

Hi,

Service Level Agreement (SLA) is a legal document signed between a Customer and his/her Vendor for the provision of support services for a given time frame. For the maintenance and support of IT Hardware / Software we sign yearly Service Level Agreements (SLAs) with our vendors.

1. Create a "Purchase Requisition for Services (ME51N)",

2. Send RFQ to vendors (along with a draft version of SLA document),

3. Quotations are received and conditions are maintained

4 Purchase Order for Services is sent to the vendor.

5. Signing of Legal SLA document

Reference to the above scenario I have the following queries:

1. In which SAP module, SLAs can be effectively defined and managed?

2. How SLAs can be effectively defined and managed? What are the steps?

3. Can we use the "Contracts" (ME31K) feature for the Management of SLAs?

4. How can we receive Alerts before the expiry date of the SLA?

Please assist in this regard.

Aftab Ahmed Khan

[former_member1296478 · Accepted solution]

Dear Aftab ,

This thing you will not get in standard system but yes abaper will do costomize ,

we have done some thing what you looking for ,customize pr and po and create ztable where the data will be store ,please co-ordinate with abaper .

Regards

shiv

[Former Member]

Hi,

SLA functionality is available in SAP Payment Engine Segment and not for contracts with vendors.

You can read about the possibilities here:

http://help.sap.com/saphelp_pme70/helpdata/en/7a/29514bb0a64e9799c11c88ae4421a3/frameset.htm

But have a look at the Module SAP ESourcing where you have CLM functionality. There you have a lot of functionalities to validate the contracts with different conditions and controls.

/Manoj