Skip to Content
author's profile photo Former Member
Former Member

How to monitor / define SLAs in SAP?

Hi,

Service Level Agreement (SLA) is a legal document signed between a Customer and his/her Vendor for the provision of support services for a given time frame. For the maintenance and support of IT Hardware / Software we sign yearly Service Level Agreements (SLAs) with our vendors.

1. Create a "Purchase Requisition for Services (ME51N)",

2. Send RFQ to vendors (along with a draft version of SLA document),

3. Quotations are received and conditions are maintained

4 Purchase Order for Services is sent to the vendor.

5. Signing of Legal SLA document

Reference to the above scenario I have the following queries:

1. In which SAP module, SLAs can be effectively defined and managed?

2. How SLAs can be effectively defined and managed? What are the steps?

3. Can we use the "Contracts" (ME31K) feature for the Management of SLAs?

4. How can we receive Alerts before the expiry date of the SLA?

Please assist in this regard.

Aftab Ahmed Khan

Add a comment
10|10000 characters needed characters exceeded

Related questions

2 Answers

  • Best Answer
    Posted on Jul 30, 2012 at 08:51 AM

    Dear Aftab ,

    This thing you will not get in standard system but yes abaper will do costomize ,

    we have done some thing what you looking for ,customize pr and po and create ztable where the data will be store ,please co-ordinate with abaper .

    Regards

    shiv

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Jul 30, 2012 at 09:31 AM

    Hi,

    SLA functionality is available in SAP Payment Engine Segment and not for contracts with vendors.

    You can read about the possibilities here:

    http://help.sap.com/saphelp_pme70/helpdata/en/7a/29514bb0a64e9799c11c88ae4421a3/frameset.htm

    But have a look at the Module SAP ESourcing where you have CLM functionality. There you have a lot of functionalities to validate the contracts with different conditions and controls.

    /Manoj

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.