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Notes in Service Ticket

Hi Gurus,

When I create the service ticket and enter the notes for the first time all saved. After ending the transaction identifying new BP and creating new service ticket and enter the notes, the notes disappears and not saved in the transaction.

Every time I have to press F5 for refreshing the browser.

Please help.

Thanks in advance.

SS

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1 Answer

  • Posted on Jul 30, 2012 at 08:41 AM

    Hi Shahid,

    That behavior may depend on your configurations.

    At your transaction definition, you must have assigned a 'Text Profile', and in that text profile, you have each of the text types defined, and that you see in your service ticket.

    The text type that is disappearing after saving, was a normal behavior for text types that have defined the 'changes' attribute as 'Log' (P). So, in this scenario, you should have another text type defined as 'Display Log' (R), where you can check the text changes that are 'disappearing'.

    Check if this helps you a little more.

    Kind regards,

    Garcia

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