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author's profile photo Former Member
Former Member

Warranty in CS and releationship with DP90 (RRB)

Hi all,

In customer service, we need to provide warranty procedure for equitments such as 1 year for labor and 2 years for materials.

if equipment warranty start date is 01.01.2012, no item will be seen in dp90 (we don' t want to create billing request with rejection reason by using EXIT_SAPLISDI_001. System should treat service order like service order is not releated to billing).

if equipment warranty start date is 01.01.2011, only service item for labor will be seen in dp90 (we used master warranty using bgm1, but it is not working. we don' t understant what is wrong)

How can we customize in cs? Please explain in detail (customizing, and master data steps. we found many discussions same as ours. but we cant get the exact procedure).

Thanks a lot for your help.

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    author's profile photo Former Member
    Former Member
    Posted on Jul 30, 2012 at 06:01 AM

    Dear crm crm

    Check this links , may be helpful

    http://scn.sap.com/thread/2146630

    http://scn.sap.com/thread/2070282

    Regards

    JNM

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    • Former Member

      dear jagan,

      thanks for your help. but we have already read those threads. but not get what exactly must be done.

      if you know answers of our problems, could you please help us?

      " if equipment warranty start date is 01.01.2012, no item will be seen in dp90 (we don' t want to create billing request with rejection reason by using EXIT_SAPLISDI_001. System should treat service order like service order is not releated to billing).

      if equipment warranty start date is 01.01.2011, only service item for labor will be seen in dp90 (we used master warranty using bgm1, but it is not working. we don' t understant what is wrong) "

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