Warranty in CS and releationship with DP90 (RRB)

[Former Member]

Hi all,

In customer service, we need to provide warranty procedure for equitments such as  1 year for labor and 2 years for materials.

if equipment warranty start date is 01.01.2012, no item will be seen in dp90 (we don' t want to create billing request with rejection reason by using EXIT_SAPLISDI_001. System should  treat service order like service order is not releated to billing).

if equipment warranty start date is 01.01.2011, only service item for labor  will be seen in dp90 (we used master warranty using bgm1, but it is not working. we don' t understant what is wrong)

How can we customize in cs? Please explain in detail (customizing, and master data steps. we found many discussions same as ours. but we cant get the exact procedure).

Thanks a lot for your help.

[former_member211462 · Accepted solution]

Dear crm crm

Check this links , may be helpful

http://scn.sap.com/thread/2146630

http://scn.sap.com/thread/2070282

Regards

JNM

[Former Member · Accepted solution]

dear jagan,

thanks for your help. but we have already read those threads. but not get what exactly must be done.

if you know answers of our problems, could you please help us?

" if equipment warranty start date is 01.01.2012, no item will be seen in dp90 (we don' t want to create billing request with rejection reason by using EXIT_SAPLISDI_001. System should  treat service order like service order is not releated to billing).

if equipment warranty start date is 01.01.2011, only service item for labor  will be seen in dp90 (we used master warranty using bgm1, but it is not working. we don' t understant what is wrong) "