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Custom Theme are not displayed now and then.

Former Member
0 Kudos

Hi,

I have created a custom theme in portal 7.3 by saving the standard SAP_Tradeshow theme as ABC_theme. I assigned the customer_theme to the portal desktop.

My problem is sometimes the theme works properly but sometimes it the desktop loads default SAP_Tradeshow theme. At the same time, I checked in portal by navigating Content Administration --> Portal Display---> Theme Editor, I cannot see ABC_theme Under Customer Themes.

I also checked the portal server file system by navigating Drive:\usr\sap\SID\JXX\j2ee\cluster\apps\sap.com\com.sap.portal.design.urdesigndata\servlet_jsp\com.sap.portal.design.urdesigndata\root\themes\portal and Drive:\usr\sap\SID\JXX\j2ee\cluster\apps\sap.com\com.sap.portal.design.portaldesigndata\servlet_jsp\com.sap.portal.design.portaldesigndata\root\themes\portal (or) its, ABC_theme is available there.

It is not reflecting in portal application under Content Administration --> Portal Display---> Theme Editor now and then.

I attached the error page also. Why this is happening? How could i resolve this?

Regards,

Eben Joyson

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi Eben

We had the same issue and we solved it  by doing these actions:

  1. Shutdown the NetWeaver system
  2. Delete the node folders server0, server1, serverx (/usr/sap/SID/SID/j2ee/cluster)
  3. Start the NetWeaver system

When you start the system it will recreate the node folders and they should be in a synchron state as it loads the complete content out of the database. This means that it will create your custom theme on all nodes.

Best regards

Klaudio

former_member184059
Contributor
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Dear Eben,

Are you able to see sap default themes when you open theme editor?

Regards,

Rajendra

Former Member
0 Kudos

Hi Rajendra,

Yes I can able to see all SAP Default themes in the theme editor.

I also tested the theme Integrity Test by launching http://hostname:port/irj/servlet/prt/portal/prteventname/selectTest/prtroot/com.sap.portal.themes.in...

I attached the result below :

In the result above, We are using Custom Themes epl_csc and lh_csc.

These both themes are not available in Server Node 1 but are available in Server Node 0. I hope this is the reason, that I get custom theme available sometimes( when my request is processed in Node 0) and not get custom theme at sometimes (when my request is processed in Node 1).

How to resolve this?

Regards,

Eben Joyson

former_member184059
Contributor
0 Kudos

Dear Eben,

Can you please check with latest default trace file and check whether you see the following error in the file-

Exception cauht during rendering page: DesignManager must not be null.".

[EXCEPTION]

java.lang.IllegalArgumentException: DesignManager must not be null.

You can find the latest default trace file(the smallest in size) in the following path-

\usr\sap\<SID>\instance\server0\j2ee\cluster\server0\log\

-  Apply SAP note #1086644 to check whether there is any

   inconsistency and use the same note to remove it.

Regards,

Rajendra

Former Member
0 Kudos

Hi Rajendra,

I could not find any error message like "Exception cauht during rendering page: DesignManager must not be null" in the default trace.

I am using SAP Netweaver Portal 7.3.

Regards

Eben Joyson

former_member184059
Contributor
0 Kudos

Dear Eden,

Did you find any inconsitency when you run pcd consistency check as per sap note #1086644?

If any found, then please remove the same as per the same note.

If it does not help, then you will need to delete the custom themes using pcd inspector tool. But please make sure that you backup custom theme before deleting it or you have the same theme in another portal.

Now re-import the same theme from your backup or from another portal.

Very important:

1. Only the central instance should be up and running during the deletion of the themes and the restart of the J2EE engine.

2. Only after it is up and running, you can turn on the other instances and they will be updated accordingly.

Regards,

Rajendra