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Former Member

Installed Base vs. Individual Object

Hi SAP CRM gurus,

there are many threads describing the main difference between iObjects and Installed Bases (i.e. unique product owned by the customer vs. collection of products), but can anybody tell me if there is any constraint when choosing one functionality rather than the other (e.g. processes/functionalities which are available for the installed base but not for the iObject or viceversa)?

Thanks in advance,

Regards,

M.

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 26, 2012 at 06:07 PM

    Hello

    As you mentioned correctly, Intsallbase is a collection of iobjects.

    and iobject is the equipment owned by the customer.

    As such there is no constratint for the process or functionality wise. but it depends on your customer scenario.

    e.g generally in case of service order we use IObject in place of IBase because we need to mention the object in which service is required. We do not require Ibase here because I Base may have many equipments.

    In case of service contract transaction . we can enter Ibase as well as IObject.If we enter Ibase in service contract, then that means all the Iobjects under this ibase is covered under contracts.

    Regards

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