Installed Base vs. Individual Object

[Former Member]

Hi SAP CRM gurus,

there are many threads describing the main difference between iObjects and Installed Bases (i.e. unique product owned by the customer vs. collection of products), but can anybody tell me if there is any constraint when choosing one functionality rather than the other (e.g. processes/functionalities which are available for the installed base but not for the iObject or viceversa)?

Thanks in advance,

Regards,

M.

[Former Member]

Hello

As you mentioned correctly, Intsallbase is a collection of iobjects.

and iobject is the equipment owned by the customer.

As such there is no constratint  for the process or functionality wise. but it depends on your customer scenario.

e.g generally in case of service order we use IObject in place of IBase because we need to mention the object  in which service is required. We do not require Ibase here because I Base may have many equipments.

In case of service contract transaction . we can enter Ibase as well as IObject.If we enter Ibase in service contract, then that means  all the Iobjects under this ibase is covered under contracts.

Regards