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IT Servicemanagement - Copy Change Request

Hi experts,

I copied the transaction type of CRM (SMCR) to an ZMCR.

Next I maintained the table DNO_CUST.
There is only one entry with CHANGE_REQUEST_NEW and the new transaction type (field value) ZMCR.

But when I create an change request, I always get the popup, where I've to decide between SMCR and ZMCR.

How can I avoid this popup, so that ZMCR is automatically used?

Thx in advance

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1 Answer

  • Posted on Jul 26, 2012 at 08:17 AM

    Hi Christian,

    You can try to inactivate the standard transaction type (SMCR) or control it with authorizations (CRM_ORD_PR object).

    Kind regards,


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    • Hi Christian,

      Try to configure it at t-code DNO_CUST04, but I'm not very sure of this (I'm not very familiar with this scenario). I normally avoid the undesired documents the way I've suggested you.

      The configuration to inactive it is at 'Inactive' parameter at path:

      SPRO » IMG » CRM » Transactions » Basic Settings » Define Transaction Types

      Kind regards,


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