Email alerts are not generated from a process chain

[Former Member]

Hi All,

We created a process chain in our development system. For one of the process I created both with success & with errors messages so it triggers email alerts to the list of receipients. This worked fine in our development system and the mails were triggered successfully for both success and failure. I exported the same chain to our quality system. Now when we execute the same chain in Quality system, the email alerts are not generated.

I checked the settings of the process type and its the same in Development and Quality system. We infact saved the process type in Developed and reimported the same twice to Quality system. Could there be any other setting for the email alerts to work which I need to check? Awaiting your valuable inputs for the same.

Thanks & Regards,

Suman Pitta

[Former Member · Accepted solution]

Hi Suman,

Check in SOST transaction, the status of email.

Also check with your basis team whether the emails got stuck in the mail server.

Br,

H

[mandy3]

Hello Team,

As I have configured alert emails in the Process chain. When I running from the external(External API) Web PaPM function my process chain is completed but not getting Alert Emails. When I'm triggering from SAP BW I'm getting Alert emails.

Could you please help me on the issue.

Thanks & Regards

Mandy

[smvillanu]

Hello Mandy,

I am experiencing the same where if I trigger the process chain via FM RSPC_CHAIN_START the Email Alert is not generated in SOST. Whereas if I trigger the process chain directly via RSPC, the email alert is created and sent in SOST. Have you figured out the cause of this?

Regards,

Sophia

[john_lang]

Hi Suman,

There are 2 basic configurations that must be done in each system.

(1) Does the background user who is executing the code have an email address in it's transaction SU01 definition? Even a false email address that does not exist will be fine. One reason for sender failure is that the email field is blank.

(2) Is the background program to flush the mail queue running on a regular basis? Like every 5 minutes.

Have read of http://help.sap.com/saphelp_nw04/helpdata/en/af/73563c1e734f0fe10000000a114084/content.htm

Point (1) belongs to quote "This is also used as a sender address." in the "User Maintenance (Transaction SU01)" section.

Point (2) belongs to quote "E-mails sent from an SAP application are first stored in a queue. A periodical background process, the SAPconnect send job, gets the e-mails from this queue and sends them over the Internet." In the "SAPconnect Administration (Transaction SCOT) -> Send Job" section.

Hope this helps.

Kind regards,

John.

[Former Member]

Hi Suman,

There can be multiple reasons why the email notifications are not being triggered. I am afraid, you would need to troubleshoot the hard way.

Please check this excellent official PDF guide on configuration and check if you have followed all the steps and settings.

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/206762fd-0380-2b10-e880-ee786bae7...

I suspect the problem is with Email Gateway Configuration. Check this guide for configuring the email gateway.

http://help.sap.com/saphelp_nw70ehp1/helpdata/en/e1/8965ce66654a108884caf4a7fbc10a/content.htm

Also check this very similar thread. Many of the link mentioned there could help you trouble shoot in detail.

http://scn.sap.com/thread/877961

Hope this was helpful!

Regards,

Sahil