Crystal Reports Bad Index

[Former Member]

Hi All,

I have a problem I hope someone can help with.  No one at my office seems able to help and there seems to be no tech support availble for Crystal Reports.  I am using a custom application written in dot net by developer who no longer works for my company.  Crystal reports was used to print the output from the program.  For the last two or three months, my program crashes when I try to print or preview.  I have tried all manner of install, uninstall, etc, etc, etc. to no avail.

Every time I try to print or preview, I get this:

I have copied the text from the bottom half of the box and attached it as a file.  My computer is running Win7 64 bit SP1.  Here are the entries in my installed programs list showing the Crystal reports installed:

If I am at the wrong forum, please tell me so I can repost.....

.... Any help will be much appreciated.

M Lovell

R&L Engineering, Inc.

Crystal Reports Issue.txt.zip

[former_member183750 · Accepted solution]

Really hard to help in cases like these. To make an analogy; you have a car, the hood is sealed and the guy who put the car together got hit by a bus. The car now does not quite run as well as you'd like it to. How to fix this?

All I can offer is a runtime update to Service Pack 1. Links to the Service Pack are documented here. Also, do not run reports created in a higher version of CR (in some cases this is not an issue, but who knows in this case). And that, not knowing how the engine is implemented under the hood, is about all I can offer.

- Ludek

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[JasonLax]

Moved thread from About SCN to SAP Crystal Reports to SAP Crystal Reports, version for Visual Studio, where topic experts will see and reply to it.