Reset Crystal Server 2008 admin password

[Former Member]

Hi,

Is there a possibility to reset the admin password of cr server 2008 when logged in on the server itself?

[Former Member · Accepted solution]

Hi Jan,

Can you have a look at this SAP Note

1320151 - How to reset Administrator account password in BusinessObjects Enterprise XI 3.1

I am also pasting the steps for it over here:

1. Take the back up of the CMS repository tables as a precaution.
2. Open the Central Configuration Manager (CCM).
3. Stop the Server Intelligence Agent (SIA).
4. Run the following SQL statements on the CMS database:
5. DELETE FROM cms_infoobjects6 WHERE (ObjectID=12);
   COMMIT;
6. This will delete a record that belongs to the "Administrator" account.
7. Restart “Server Intelligence Agent (SIA)” from the CCM. This will recreate the administrator account with a blank password.
8. Now you can log on to the Central Management Console (CMC) using Administrator as a user name and a blank password.

- Bwuser