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Reset Crystal Server 2008 admin password


Is there a possibility to reset the admin password of cr server 2008 when logged in on the server itself?

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    author's profile photo Former Member
    Former Member
    Posted on Jul 24, 2012 at 02:48 PM

    Hi Jan,

    Can you have a look at this SAP Note

    1320151 - How to reset Administrator account password in BusinessObjects Enterprise XI 3.1

    I am also pasting the steps for it over here:

    1. Take the back up of the CMS repository tables as a precaution.
    2. Open the Central Configuration Manager (CCM).
    3. Stop the Server Intelligence Agent (SIA).
    4. Run the following SQL statements on the CMS database:
    5. DELETE FROM cms_infoobjects6 WHERE (ObjectID=12);
    6. This will delete a record that belongs to the "Administrator" account.
    7. Restart “Server Intelligence Agent (SIA)” from the CCM. This will recreate the administrator account with a blank password.
    8. Now you can log on to the Central Management Console (CMC) using Administrator as a user name and a blank password.

    - Bwuser

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