Skip to Content
Former Member
Jul 24, 2012 at 05:44 AM

Which method/Badi to use in actions for escaltions in service order?


Hello Friends,

I am configuring an action for escaltion of service order using selection report. Once a certain date in my case 'first response by' is passed a mail should trigger to certain recipients that no action has been taken till yet.

I have gone through standard methods available and for service request escalation a method called 'Escaltion' is available. Can it be used for same purpose with little tweak in code? or is there any other standard method available?

Thanks !