Skip to Content
0
Former Member
Jul 18, 2012 at 03:41 AM

SolMan get system info for incident management.

32 Views

Hi all,

We now want to create two system on Solman and assign users to the two systems respectively, so that the users for system 1 can report message on his system but cannot access info about system 2, and vice versa.

However, after we setting up the two system landscape in SMSY and assign the two systems to service desk in ib52 and to users in su01, we still cannot proceed what we need. (users for system 1 can report message on his system but cannot access info about system 2, and vice versa)

We searched in some forums that we should obtain the not only customer number, but also their system information from SAP marketplace. We run AISAPCUSTNOS but we get the customer number only, but not the systems. Do it means that we cannot proceed then? Should we switch the OSS so that we can obtain the systems from marketplace as well?

Thanks.