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Former Member

Item referred to Collection Agency Can't Reverse

All, I need your help.

I am trying to correct the billing on an account whose final closing (move-out) balance was transferred to the customer’s active/current account and then eventually referred to collections. 

The referred documents were recalled from the Collection Agency but I have been unable to reverse the transfer to be able to correct the bill.

The error "Receivable XXXX was wholly or partially submitted to Collection Agency" - message no. >0182 continues to appear and is preventing the reversal of the transfer.

Please assist. Thanks !  😊

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1 Answer

  • Best Answer
    Jul 17, 2012 at 05:32 PM

    Kashmir:

    Look at note 1056591 - it should address the problem going forward.

    regards,

    bill.

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    • Former Member

      Hi Bill, we were able to do the reversal of the transfer. I confirmed the note was applied and that the coding was in the relevant function module FKK_COLL_AGENCY_PAYMENT as the note indicated. However, now that we have reversed the item, we reversed the final bill, but now we are getting a short dump as follows when trying to change the move out date:

      From ST22:

      Error analysis
      Short text of error message:
      Order creation for final billing not possible

      Long text of error message:
        Diagnosis
            The billing period contains at least one billing order reversed for
            adjustment, which must be handled first.
        System Response
        Procedure
            o   Enter the move-out for the meter reading date of the reversed
                order (the reversal document number is transferred to the key
                billing order) and then change the move-out date.
                -   Caution: This move-out can then no longer be reversed
                -   Caution: This does not work if the key billing order
                    already contains an adjustment reversal document number.
            o   You must bill the reversed order again and carry out a full
                reversal.
            o   Execute a full reversal.
        Procedure for System Administration

      Please advise on how we can get around this. I read the caution and becaue the final bill was reversed this procedure won't work according to the analysis of the error.

      K