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Add free text in Service Desk (Desk Message)

former_member80258
Participant
0 Kudos

Good day.

In Solution Manager (SPS25), SOLMAN WORKCENTRE -> Issue Management -> Process Support Desk Message. The Processor User not able add free text in "Add Text" button, just show "Information for SAP" option within combo box. This User have the Roles:

ZSAP_SMWORK_BASIC

ZSAP_SMWORK_INCIDENT_MAN

ZSAP_SMWORK_MYHOME

ZSAP_SUPPDESK_PROCESS

But, if that Processor User, i assign it SAP_ALL, the combo box is populated in all.

See that the issue is about of Authorizations. I attach the screenshoot

Please Help Me

Best Regards

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

    Hi,

could you please check with auth object CRM_TXT_ID.

make sure you activated all bc sets related to Service desk text types like SOLMAN40_SDESK_TEXTTYPES_001.

please check here and adjust the CRM_TXT_ID

http://wiki.sdn.sap.com/wiki/display/SMAUTH/CRM_TXT_ID

http://wiki.sdn.sap.com/wiki/display/SMAUTH/UC00020

Thanks,

Jansi