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Jul 13, 2012 at 10:27 PM

Add free text in Service Desk (Desk Message)

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Good day.

In Solution Manager (SPS25), SOLMAN WORKCENTRE -> Issue Management -> Process Support Desk Message. The Processor User not able add free text in "Add Text" button, just show "Information for SAP" option within combo box. This User have the Roles:

ZSAP_SMWORK_BASIC

ZSAP_SMWORK_INCIDENT_MAN

ZSAP_SMWORK_MYHOME

ZSAP_SUPPDESK_PROCESS

But, if that Processor User, i assign it SAP_ALL, the combo box is populated in all.

See that the issue is about of Authorizations. I attach the screenshoot

Please Help Me

Best Regards

Attachments

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