on 07-13-2012 11:27 PM
Good day.
In Solution Manager (SPS25), SOLMAN WORKCENTRE -> Issue Management -> Process Support Desk Message. The Processor User not able add free text in "Add Text" button, just show "Information for SAP" option within combo box. This User have the Roles:
ZSAP_SMWORK_BASIC
ZSAP_SMWORK_INCIDENT_MAN
ZSAP_SMWORK_MYHOME
ZSAP_SUPPDESK_PROCESS
But, if that Processor User, i assign it SAP_ALL, the combo box is populated in all.
See that the issue is about of Authorizations. I attach the screenshoot
Please Help Me
Best Regards
Hi,
could you please check with auth object CRM_TXT_ID.
make sure you activated all bc sets related to Service desk text types like SOLMAN40_SDESK_TEXTTYPES_001.
please check here and adjust the CRM_TXT_ID
http://wiki.sdn.sap.com/wiki/display/SMAUTH/CRM_TXT_ID
http://wiki.sdn.sap.com/wiki/display/SMAUTH/UC00020
Thanks,
Jansi
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