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SMD 7.20 agent stuck in "starting the process" status after installation

I installed Diagnostics Agent  7.20 on ECC 6.0 ABAP stack.But after the installation the DAA agent is still in status “Starting the Process”.

I found that there is not dev_smdagent  file in work directory and missing of log and applications directories (/usr/sap/DAA/SMDA97/SMDAgent).

Also tried to unistall and install but still having the same issue.

Has anyone of you faced this kind of issue? Awaiting  your valuable repsonse.

dev_jstart :

F Wed Jul 11 15:40:22 2012

F  ********************************************************************************

F  Java environment properties (/usr/sap/DAA/SMDA97/work/jstart.jvm)

F    root directory    : /usr/sap/DAA/SMDA97/exe/sapjvm_6

F    vendor            : SAP AG

F    version           : 1.6.0_07

F    cpu               : ppc64

F    java vm type      :

F    java vm version   : 6.1.008

F    jvm library name  : libjvm.so

F    library path      : /usr/sap/DAA/SMDA97/exe/sapjvm_6/jre/lib/ppc64/server:/usr/sap/DAA/SMDA97/exe/sapjvm_6/jre/lib/ppc64:/usr/sap/DAA/SMDA97/exe/sapjvm_

6/jre/../lib/ppc64:/usr/sap/DAA/SMDA97/exe/sapjvm_6/jre/lib/ppc64/jli:/usr/sap/DAA/SMDA97/exe/sapjvm_6/jre/../lib/ppc64/jli:/usr/sap/DAA/SMDA97/exe:/usr/sap/

DAA/SMDA97/exe:/usr/sap/DAA/SYS/exe/run:/usr/sap/DAA/SYS/exe/uc/rs6000_64:/lib:/usr/lib

F    executable path   : /usr/sap/DAA/SMDA97/exe/sapjvm_6/bin

F  ********************************************************************************

F    SAP extensions    : available

F  ********************************************************************************

I  [Thr 01] MtxInit: 30002 0 2

M  [Thr 01] ***LOG Q0I=> NiIBindSocket: could not delete file '/tmp/.sapstream64999' for hdl 18: unlink (1: Not owner) [nixxi.cpp 3720]

M  [Thr 01] *** ERROR => NiIBindSocket: could not delete file '/tmp/.sapstream64999' (hdl 18; errno=1) [nixxi.cpp    3725]

M  [Thr 01] *** WARNING => NiIBind: Could not bind local domain socket, only listening on internet socket [nixxi.cpp    4072]

F  [Thr 01] *** CONFIG => Message Server client disabled.

F  [Thr 01] *** CONFIG => Enqueue Server client disabled.

F  [Thr 01] *** WARNING => SfCConfig::parseFile: cannot open file '/usr/sap/DAA/SMDA97/j2ee/cluster/instance.properties' for input. [sfxxlib.hpp  3189]

F  [Thr 01] *** WARNING => SfCInstanceManager::newState: unknown runMode ''. [sfxxinst.hpp 1214]

F  [Thr 01] *** LOG => Starting run level 3.

F  [Thr 01] *** WARNING => SfCInstConfig::getInstanceId: cannot identify instance ID. [sfxxcfg.hpp  216]

F  ********************************************************************************

F  ICM process [icm] properties:

F    section name     : icm

F    config file      : /usr/sap/DAA/SMDA97/exe/icmext.properties

F    node name        : ICM

F  ********************************************************************************

F  [Thr 01] *** LOG => Instance state is "Starting the processes" (STARTING @ 0, INACTIVE).

F  [Thr 01] *** LOG => Starting nodes: runlevel 3.

F  [Thr 01] *** LOG => Waiting for ICM (pid 0) to connect.

Thanks in Advance

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3 Answers

  • Jul 12, 2012 at 08:46 PM

    Can you please explain your installation steps for SMD.

    Is your host running low on memory, swap?

    Ravi

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    Former Member
    Jul 13, 2012 at 05:24 PM

    What userid is the agent running under?  Was it started under another id?

    Todd

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    • Former Member Former Member

      I think that is most likely your issue...this entry in the log indicates that it can't properly initialize itself since the socket is "owned" by another id.

      M  [Thr 01] ***LOG Q0I=> NiIBindSocket: could not delete file '/tmp/.sapstream64999' for hdl 18: unlink (1: Not owner) [nixxi.cpp 3720]

      M  [Thr 01] *** ERROR => NiIBindSocket: could not delete file '/tmp/.sapstream64999' (hdl 18; errno=1) [nixxi.cpp    3725]

      Are all the diagnostics executables and directories owned by root?  I would say having those changed to the daaadm account and then starting as that user will correct the issue. Perhaps you'll need to start and stop the agent as root to clean up all of the sockets as well.

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    Former Member
    Jul 14, 2012 at 08:20 AM

    from my experience, please deinstall "SMD 7.20" and afterward install new SMD at least Version 7.30 or 7.31

    This is working with SolMan 7.01 as well with SolMan 7.1

    (By the way, you are using Java version 6 which is not suitable for 7.20)

    Message was edited by: Walter Huber

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    • Former Member

      Sorry for the delayed response.

      I had raised a message with SAP on this issue and they provided the folllowing solution which worked for me.

      1) Edit the profile
      /usr/sap/DAA/SYS/profile/DAA_SMDA97_<hostname>
      2) Check/Add the following lines:

      SAPGLOBALHOST=<globalhost>
      smd/agent/type=710
      jstartup/instance_properties=$(DIR_INSTANCE)/SMDAgent/smdagent.
      properties

      Please also ensure that the OS user has read, write and execute
      permissions on the SMDAgent path /usr/sap/SMD.

      3) Start the SMDAgent.